Effective date: October 17, 2026; last revised October 17, 2026

This Privacy Policy explains how CET & Associates LLC collects, uses, and shares personal information when you visit cetandassociates.com, contact us, or do business with us.

1. Information we collect. You give us: your name, company, job title, email address, phone number, project details, and the content of your messages. We collect automatically: IP address, browser and device type, pages visited, and referring site, through cookies and similar tools. From others: manufacturers, trade partners, and event or marketing platforms may give us business contact details.

2. How we use information. We use it to answer requests, prepare quotes and proposals, manage accounts and projects, give support, send business communications (you may opt out of marketing), run and improve the Site, prevent fraud, and meet legal duties.

3. How we share information. We do not sell your personal information. We share it with service providers that work for us (for example, our CRM, email, hosting, analytics, and form providers), with manufacturers when needed to process a request or registration, with legal authorities when the law requires it, and in a business sale or transfer. We do not share text-message opt-in data or mobile numbers with third parties for their marketing.

4. Cookies and analytics. We use cookies for core Site functions, preferences, and analytics. You can control cookies in your browser settings. If you disable them, parts of the Site may not work. See the Cookie Notice below.

5. Retention. We keep personal information as long as we need it for the purposes in this policy, for our business records, or as the law requires. We keep customer and contact records while we have a business relationship with you and for seven years after our last contact. We then delete or anonymize them. You may ask us to delete your information sooner (see Section 6).

6. Your choices and rights. You may unsubscribe from marketing email with the link in each message. You may reply STOP to any text. You may ask us to access, correct, or delete your personal information. Colorado residents have rights under the Colorado Privacy Act. We will not treat you differently for using these rights. Send requests to privacy@cet.llc.

7. Text messaging. See the SMS Terms below.

8. Security. We use commercially reasonable safeguards. No system is fully secure, and we cannot guarantee absolute security.

9. Children. The Site is not for children under 13. We do not knowingly collect their information. If you believe a child gave us information, contact us and we will delete it.

10. Third-party sites. Linked sites have their own privacy policies. We do not control them.

11. Changes. We will post changes here with a new effective date.

12. Contact. Attn: Privacy, CET & Associates LLC, 2250 South Delaware Street, Denver, Colorado 80223. Email: privacy@cet.llc. Phone: 303-758-5530.

Effective date: October 17, 2026; last revised October 17, 2026

1. Who we are. CET & Associates LLC sends text messages from numbers assigned to our employees.

2. What we send. We send one-on-one messages about your quotes, orders, projects, appointments, deliveries, and support requests. We do not send mass marketing texts under this program.

3. How you opt in. You opt in when you give us your mobile number and agree, in conversation or in writing, to receive texts from CET. We record your consent in our customer records. Consent is not a condition of any purchase.

4. Frequency and cost. Message frequency varies with your project. Message and data rates may apply.

5. How to opt out and get help. Reply STOP at any time to stop messages. Reply HELP for help, or contact hello@cet.llc or 303-758-5530.

6. Carriers. Carriers are not liable for delayed or undelivered messages.

7. Your data. We do not share mobile numbers or opt-in data with third parties or affiliates for their marketing or promotional use. See our Privacy Policy.

Effective date: October 17, 2026; last revised October 17, 2026

CET uses cookies, which are small files stored on your device. We use three kinds: essential cookies that make the Site work, preference cookies that remember your settings, and analytics cookies that show us how visitors use the Site. Our Site runs on Squarespace, which sets some of these cookies. When you first visit the Site, a cookie banner lets you accept or decline cookies that are not essential. You can change your choice later through the banner or your browser settings. You can block or delete cookies in your browser settings. Some Site features may not work if you do. We will update this notice if we change how we use cookies.

Effective date: January 1, 2026; last revised October 17, 2026

These terms apply when you register for or attend a training program from CET & Associates LLC ("CET"). They apply with our Website Terms of Use, Privacy Policy, and Refund Policy. If these terms conflict with the Website Terms of Use, these terms control for training.

1. Services. CET gives training and instruction on products, systems, and industry practices. CET may change content, instructors, schedules, and format. A change will not materially reduce the value of a paid program.

2. Registration and eligibility. You must be at least 18 years old. A paid registration is complete only after we receive your registration and full payment. A free registration is complete when we confirm it in writing. CET may decline or cancel a registration. If CET cancels a paid registration, you receive a full refund.

3. Fees and payment.

   1. Full payment is due at registration. A seat in a paid program is not reserved until we receive and confirm payment.

   2. A third-party payment processor charges your payment method. CET does not store your full card number.

   3. Fees do not include taxes, unless the registration page says they do.

   4. If we find a pricing error, you may pay the corrected price or receive a full refund.

   5. If you have a billing problem, contact us at training@cet.llc before you dispute a charge with your card issuer.

4. Free training. Free programs have no fee. A seat is not guaranteed. CET may cancel, change, or limit attendance. If you cannot attend, tell us at training@cet.llc so we can offer your seat to another person.

5. Cancellations and refunds. The Refund Policy governs cancellations and refunds for paid programs.

6. Substitutions and transfers. You may send a substitute if you give us written notice at least 48 hours before the program starts. You may transfer your registration to a later session one time, if a seat is available.

7. Changes by CET. CET may cancel, reschedule, or move a program. If it does, you may choose a full refund or a transfer at no cost. CET does not pay for your travel, lodging, or other costs.

8. Certificate of attendance. CET may give a certificate of attendance to participants who attend the program. A certificate shows attendance only. It is not a professional license, a manufacturer certification, or a guarantee of skill. You may not transfer it.

9. Intellectual property. CET and its licensors own all training materials. You may use them only for your own internal, non-commercial learning. You may not copy, share, sell, or record any part of the training without written consent from CET. Manufacturer names, logos, and materials belong to their owners.

10. Conduct. Behave in a professional and safe way. CET may remove a person who disrupts a program or breaks these terms, without a refund.

11. Disclaimer of warranties. Training is provided "AS IS." CET does not promise any result, qualification, job outcome, business result, or level of skill.

12. Limitation of liability. To the fullest extent the law allows, CET is not liable for indirect, incidental, special, consequential, or punitive damages. CET's total liability for a claim about a training program will not exceed the fees you paid for that program. For a free program, it will not exceed one hundred U.S. dollars (US $100).

13. Indemnification. You agree to defend and hold harmless CET and its members, employees, and agents from claims, losses, and costs that arise from your breach of these terms, your negligence, or your violation of the law.

14. Governing law and disputes. The laws of the State of Colorado govern these terms. The state and federal courts in Denver County, Colorado have exclusive jurisdiction. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

15. Force majeure. CET is not liable for a delay or failure caused by events beyond its reasonable control, such as severe weather, public health orders, power or network failures, or acts of government. Item 7 still applies.

16. Notices. Send notices to CET & Associates LLC, 2250 South Delaware Street, Denver, Colorado 80223, or training@cet.llc, or 303-758-5530.

17. General. These terms and the Refund Policy are the entire agreement for training. The version in effect when you register governs your registration. If a court finds a part invalid, the other parts stay in force. If CET does not enforce a term, it does not waive it. You may not assign your registration without our written consent.

Effective date: January 1, 2026; last revised October 17, 2026

1. Refund eligibility.

   1. Cancel 7 or more days before. If you cancel in writing at least 7 calendar days before the first day of the program, you receive a full refund of the fees you paid.

   2. Cancel less than 7 days before. You receive no refund. You may ask for a substitute or a one-time transfer to a later session, as the Training Terms allow.

   3. No-shows. If you do not attend and do not cancel, you receive no refund, credit, or transfer.

   4. Changes by CET. If CET cancels a program or makes a major change, you may choose a full refund or a transfer at no cost. CET will start the refund without a request from you.

   5. Special cases. CET may make an exception for hardship, such as a documented emergency. An exception does not create a right to future exceptions.

   6. Travel costs. CET does not refund travel, lodging, or other costs you pay.

2. How to ask for a refund. Send your request in writing to training@cet.llc. Requests on social media are not valid. Include your name, the email you used to register, the program name and date, the amount paid, and the reason. A request is effective when we receive all of this information.

3. Review. We will confirm receipt within 3 business days. We will decide within 10 business days after we receive a complete request. If we deny your request, you may ask for one reconsideration within 14 days. The reconsideration decision is final.

4. How we pay refunds. We refund the original payment method. We start the refund within 10 business days after approval. Your bank may need 5 to 10 more business days to post it. Fees charged by the payment processor are not refunded, except when CET cancels the program.

5. Chargebacks. Ask us for a refund and let our review finish before you dispute a charge with your card issuer. If you file an improper chargeback, CET may suspend your access to future programs and recover collection costs.

6. Where to send requests. Attn: Refunds, CET & Associates LLC, 2250 South Delaware Street, Denver, Colorado 80223. Email: training@cet.llc. Phone: 303-758-5530.

7. Changes. CET may update this policy. An update applies to registrations made after the update. The version in effect when you register governs your registration.